About Dominic Phan

GAQM-certified business process expert with 15+ years driving organizational transformation at Fortune 500 companies.

I'm Dominic Phan, a GAQM-certified business process expert based in Singapore with a proven track record of transforming operations and driving sustainable business excellence. Over 15 years, I've partnered with leading global organizations including Deloitte, HSBC, and Citibank to redesign processes, reduce operational costs, and unlock competitive advantage through strategic process optimization and digital transformation.My expertise spans business process management, process optimization, quality assurance frameworks, and digital-first transformation initiatives. I excel at diagnosing organizational inefficiencies, designing scalable solutions, and leading cross-functional teams through complex change management—all while maintaining stakeholder alignment and measurable impact.Beyond my consulting work, I'm a dedicated BPM trainer and thought leader, with deep expertise in the Cflow business process management platform. I design and deliver training programs that empower organizations to optimize their processes, implement best practices, and drive adoption of BPM systems. My training methodologies combine real-world case studies with practical, hands-on experience—ensuring teams leave equipped to deliver transformational outcomes.

How has Dominic Phan applied process expertise across his career?

Deloitte

Senior Process Consultant10+ years

Led process optimization engagements for Fortune 500 clients, delivering average cost reductions of 20-30% through operational redesign and automation strategies.

HSBC

Process Excellence Manager3+ years

Drove digital transformation initiatives across multiple business units, standardizing processes and improving operational efficiency by 35%.

Citibank

Business Process Analyst2+ years

Redesigned critical customer-facing processes, reducing processing time by 40% and improving customer satisfaction scores significantly.

Which credentials support Dominic Phan’s BPM work?

GAQM Certification

Global Association for Quality Management

Certified professional in business process management and quality assurance.

Six Sigma Green Belt

Deloitte Consulting

Specialized expertise in process improvement methodology and data-driven optimization.

Advanced Change Management

Professional Development Institute

Certified in leading organizational transformation and stakeholder management.

MBA (Business Administration)

Singapore Management University

Advanced studies in strategic management and organizational behavior.

How does Dominic Phan approach sustainable process improvement?

Process Excellence is Strategic. Most organizations view process improvement as a cost-cutting exercise. I approach it differently—process excellence is a strategic differentiator that enables competitive advantage, faster decision-making, and scalability.

Data Drives Decisions. I rely on facts, metrics, and rigorous analysis to identify bottlenecks, design solutions, and measure impact. Assumptions are dangerous in process design.

People Enable Change. Technology and systems are crucial, but ultimately, organizational transformation succeeds when teams understand the "why" and are equipped to adapt. I prioritize stakeholder engagement and transparent communication.

Sustainability Matters. Quick wins fade if the underlying process isn't sustainable. I design for long-term excellence, building in continuous improvement mechanisms and governance frameworks.

Let's Connect

Interested in discussing process transformation, digital excellence, or business strategy? I'd love to connect.

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